Terms & Conditions
Oro Living is a brand owned and operated by Formora Enterprises.
By accessing or using the Oro Living website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.
1. Eligibility
By using this website, you confirm that:
• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information provided by you is accurate, complete, and up to date.
• You have the legal capacity to enter into a binding agreement.
2. Products & Availability
• We make every effort to display our products, descriptions, specifications, and pricing accurately.
• Due to differences in screen settings, actual product colours and finishes may vary slightly from what appears on your device.
• As many of our products are handcrafted, slight variations in colour, texture, size, or finish may occur and are not considered defects.
• Product availability is subject to stock levels and may change without prior notice.
3. Pricing & Payments
• All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to modify product prices at any time without prior notice.
• Payments may be made through approved payment methods available on the website.
• Oro Living reserves the right to cancel any order if a pricing error, technical issue, or payment discrepancy is identified.
4. Order Acceptance & Cancellation
• An order is considered accepted only after it has been successfully processed and dispatched.
• We reserve the right to refuse, cancel, or limit any order at our sole discretion.
• Orders may be cancelled before shipment. Once dispatched, orders cannot be cancelled and will be governed by our Return & Refund Policy.
5. Shipping & Delivery
• Delivery timelines provided on the website are estimates and may vary depending on location and logistics conditions.
• Oro Living shall not be liable for delays caused by courier partners, weather conditions, natural disasters, government restrictions, or circumstances beyond our control.
• Risk and ownership of products pass to the customer upon successful delivery.
6. Returns & Refunds
All returns, replacements, and refunds shall be governed by the Oro Living Return & Refund Policy available on the website.
7. Intellectual Property
• All content on this website, including but not limited to logos, designs, product images, graphics, text, videos, and trademarks, is the property of Formora Enterprises and/or its licensors.
• No content may be copied, reproduced, distributed, modified, or used without prior written consent.
8. User Conduct
You agree not to:
• Use the website for any unlawful purpose.
• Interfere with the security or operation of the website.
• Submit false, misleading, or fraudulent information.
• Attempt unauthorized access to any part of the website or related systems.
9. Limitation of Liability
To the maximum extent permitted by law:
• Oro Living shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
• Our total liability, if any, shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
10. Product Care & Usage
Customers are responsible for using products according to their intended purpose and care instructions. Oro Living shall not be responsible for damage resulting from:
• Improper use
• Mishandling
• Accidental breakage
• Failure to follow care instructions
11. Promotions & Discounts
• Promotional offers, coupon codes, and discounts are subject to specific terms and validity periods.
• Oro Living reserves the right to modify, suspend, or withdraw any promotion without prior notice.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Force Majeure
Oro Living shall not be held responsible for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government actions, internet outages, or other unforeseen events.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
15. Changes to Terms
Oro Living reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised terms.
16. Contact Information
For any questions regarding these Terms & Conditions, please contact:
ORO LIVING
Email: support@oroliving.in
Whatsapp: 88006 04211