Shipping Policy

 

Oro Living is a brand owned and operated by Formora Enterprises.

We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully.

Shipping Coverage

We currently ship across India. At this time, we do not offer international shipping.

 

Shipping Charges

•        Free Shipping on all prepaid and Cash on Delivery (COD) orders across India.

•        No additional shipping charges will be applied at checkout unless otherwise specified during promotional campaigns or for special delivery requirements.

 

Order Processing

•        Orders are typically processed within 1–2 business days after confirmation.

•        Orders placed on weekends or public holidays will be processed on the next working day.

•        During sales, festive periods, or high-demand periods, processing times may be slightly longer.

 

Delivery Timeline

•        Most orders are delivered within 3–7 business days from the date of dispatch.

•        Delivery timelines may vary depending on the shipping destination, courier partner availability, weather conditions, and other unforeseen circumstances.

•        Remote or non-serviceable locations may require additional delivery time.

 

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable) to monitor your shipment status.

 

Cash on Delivery (COD)

•        Cash on Delivery is available for eligible pin codes across India.

•        Oro Living reserves the right to restrict or disable COD on certain orders, products, locations, or customers based on operational considerations.

 

Damaged Packages

If the outer packaging appears significantly damaged at the time of delivery, we recommend recording an unboxing video and contacting our customer support team within 48 hours of delivery. For any damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

 

Delivery Delays

While we strive to deliver orders within the estimated timeline, delays may occasionally occur due to:

•        Weather condition

•        Natural disasters

•        Transportation disruptions

•        Government restrictions

•        Courier partner delays

•        Other circumstances beyond our reasonable control

In such cases, Oro Living shall not be held liable for any indirect losses resulting from delivery delays.

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order. Oro Living shall not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete address information provided by the customer.

 

Contact Us

For any shipping-related questions or assistance, please contact:

ORO LIVING

Email: support@oroliving.in

WhatsApp: 8800604211