Refund & Return Policy

 

Oro Living is a brand owned and operated by Formora Enterprises.

At Oro Living, we strive to ensure every order reaches you in perfect condition. If you’re not completely satisfied with your purchase, we’re here to help.

 

Return Eligibility

•        Returns must be requested within 7 days of delivery.

•        Products must be unused, unwashed, and in their original packaging with all tags, labels, and accessories intact.

•        Products showing signs of use, damage caused after delivery, or missing original packaging may not be eligible for return.

•        Certain products marked as Final Sale or Non-Returnable are not eligible for returns.

•        All returns are subject to a quality inspection upon receipt at our warehouse. Oro Living reserves the right to approve or reject a return based on the outcome of this inspection.

 

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs and your order details. Upon verification, we will arrange a replacement or refund at no additional cost.

 

Refunds

For Prepaid Orders

•        Once the returned product passes our quality inspection, a full refund will be initiated to the original payment method.

•        Refunds are typically processed within 5–7 working days after approval.

•        The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) Orders

•        Refunds will be issued as Oro Living Store Credit.

•        Store Credit will be valid for 30 days from the date of issuance.

•        Store Credit can be redeemed against any purchase on the Oro Living website and cannot be exchanged for cash or transferred to another account.

 

Return Shipping

•        In cases of damaged, defective, or incorrect products, return shipping charges will be borne by Oro Living.

•        For all other approved returns, return shipping charges may be deducted from the refund amount or store credit issued, where applicable.

 

Order Cancellation

•        Orders can be cancelled before they are shipped.

•        Once an order has been dispatched, it cannot be cancelled and will be subject to the standard return process.

For any return requests or assistance, please contact our customer support team with your order number and details of the issue:

ORO LIVING

Email: support@oroliving.in

WhatsApp: 8800604211

Note: Oro Living reserves the right to refuse returns that do not meet the above conditions or appear to be fraudulent, abusive, or in violation of this policy. This clause is useful protection for a new D2C brand.